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When setting up and uploading your feed in the Product Catalog, there are chances that you may encounter some issues if the catalog file has errors. The best way to avoid these errors is by making sure your Product Catalog file matches all the standards and prerequisites. For the list of specifications, read Product catalog specifications document.

To see the list of errors in your feed, open the Product Catalog Overview page and scroll down to see Imports. Click on the error for more information.

Click on the link below for information related to common issues that could occur and the steps to troubleshoot them.

Error type



Credential errors may occur if your catalog requires credentials and these are not present or are incorrect.


Download errors may occur if the catalog connection to the URL is not possible or if your catalog is not available.

FTP service

This error can occur if your server is inaccessible due to FTP service trouble preventing a Catalog import.


Parsing errors can occur if your catalog structure cannot be parsed during import.