Product Catalog Troubleshooting

XmlNoProductNode

There is an issue with the product node of your file

We couldn't find a product node in your catalog settings or it's incorrect. Check for your Product node and the way it was formatted, and make sure product IDs are mapped correctly.  

TransformationZeroOutput

There is an issue when trying to read your file

We couldn't find any product in your catalog file. It may be because your data is corrupted or incorrectly formatted, or because of a missing catalog field.

TooManyRedirects

There is an issue with URL redirects

We encountered too many URL redirects to connect to your server. Technical setup > Product Catalog > Settings and make sure the URL you’ve provided for your feed file does not have any redirections.  

JsonParsingError

There is an issue when trying to parse your file

We couldn't parse your file. Check all field names and if all mandatory fields are present to import your catalog again.

CsvParsingError

XmlParsingError

DynamicParamCsvParsingError

CsvMalformed

There is an issue when trying to read your .csv file

We couldn't parse your file. Check all field names (e.g. productid instead of ID) and try again.

CsvHeaderMissing

Your file misses column headers or the column headers are not in lowercase. Check all headers and import your catalog again.

CsvHeaderNotInLowerCase

CsvMissingIdField

Your file misses a product ID field. Check all field names and if all mandatory fields are present to import your catalog again. 

CantDetectFileFormat

There is an issue with your file format

We couldn't read your file format. Try adding a file in .xml, .json or .csv format and import your catalog again.

InvalidGzipFormat

There is an issue when trying to read your file

We couldn't read your file. It may have something to do with the way it was compressed. If you are using a compressed file make sure it is either in .gz or .zip format. 

FailedToDetectEncoding

There is an issue with your file encoding

We couldn't detect your file encoding or it's wrong (e.g. ISO-8859-1 instead of UTF-8). Check your file encoding in the Format section of your catalog settings and try again.

BadDynamicConfiguration

There is an issue when trying to read your file

We couldn't read your dynamic parameter file. This could be because it is corrupted or it's incorrectly formatted. Check your file formatting fits our specifications and import your file again. If this doesn’t work, contact your Account Strategy team. 

DynamicConfDownloadError

SplitterError

There is an internal error when trying to import your file

We couldn't import your catalog due to an internal error and are working on fixing it. Try importing your catalog manually or contact your Account Strategy team if this persists.

TransformationError

FusionError

LowFusionStabilityScore