Troubleshoot errors related to credentials
This section covers errors related to authentication and access rights for feed ingestion.
They usually occur when Criteo cannot authenticate to your feed source (FTP, SFTP, or protected HTTP feed) or is not authorized to access the configured file or directory.
Typical causes include invalid credentials, missing permissions, or IP whitelisting restrictions on the feed server.
Error code | Error message | Potential reason | How to fix it |
|---|---|---|---|
AccessForbidden | Forbidden (403) | Feed server blocks incoming requests | Whitelist Criteo IPs or update access rules on your server. Criteo IP ranges are not publicly exposed. To obtain the correct IPs for your setup, contact the Criteo support team. |
LoginDenied | Authentication failed | Invalid FTP/SFTP credentials | Verify the username and password and test the connection directly on your server. |
UnauthorizedRequest | Unauthorized access | Feed requires authentication, and credentials are missing or invalid | Ensure the correct credentials are configured for the feed source. |
RemoteAccessDenied | Access denied to the remote directory | FTP/SFTP user has no permission on the configured folder | Update directory permissions or adjust the feed path to an authorized location. |