Table of contents
Error code | Error message | Potential reason |
|---|---|---|
RemoteFileNotExists | Your file doesn't exist or isn't accessible | Your URL doesn't seem to be linked to any file, or the file isn't accessible. Under Catalog settings, try testing your link and credentials to import your catalog again. |
RemoteFileNotFound | Your file isn't found | We couldn't find the file your URL is linking to. It may be missing or be out of date. Under Catalog settings, check your URL and try to import your catalog again. |
RemoteServiceUnavailable | There is an issue with your server | We can't reach the server your catalog is on. If access to your FTP server is restricted, make sure you grant us access by either making your server publicly accessible or by whitelisting our IP address (178.250.0.0/21). |
GatewayTimeout | ||
SslConnectError | There is an issue with your server's SSL certificate | We couldn't access the server your catalog is on due to a SSL certificate error. Check your SSL certificate and try to import your catalog again. |
CurleGotNothing | There is an issue when trying to connect to your server | We couldn't reach your server. It may have something to do with your server settings or permissions. |
CurleSendError | ||
CurleFailedInit | ||
CurleRecvError | ||
UnauthorizedRequest | ||
RemoteAccessDenied | ||
OtherHttpError | ||
CouldntResolveHost | There is an issue with the IP address of your server | We couldn't find the IP address associated with your server. Try again in a few minutes or contact your Account Strategy team if this persists. |
DownloadError | There is an issue when trying to download your file | Your file took too long to download for the import. It may have something to do with your server settings or link. |
Partial Download | ||
CurleOperationTimedout | ||
DownloadSplitterZeroOutput | There is an issue when trying to import your file | We couldn't import your catalog. It may be because your file is corrupted. Try adding a new one to import your catalog again. |
FeedTooSmall | There is an issue with your file size | Your catalog file size is under 128 bytes and cannot be read. Check your catalog and try again. |
ImportOver20g | Your catalog file size is over 20 Gigabytes and cannot be read. Check your catalog and try again. | |
VlookupDownloadError | There is an issue when trying to download your file | We couldn't download your file. It may have something to do with a VLOOKUP function in your file. |
LinkedComponentError | We couldn't download your file. It may have something to do with your catalog component, your URL configuration or file permissions. | |
MultipageUrlNoPlaceHolder | Your URL doesn't contain a placeholder for a multipage feed (e.g.: page='{0}'). Try changing your URL to import your catalog again. | |
MultipageDownloadError | We could only download some pages from your feed. Launch another manual import or contact your Account Strategy team if this persists. | |
AnotherDownloadIsRunning | Another download is currently running. Try importing your catalog again in a few minutes. | |
DownloadInternalError | There is an internal error when trying to import your file | We couldn't import your catalog due to an internal error and are working on fixing it. Try importing your catalog manually or contact your Account Strategy team if this persists. |
CantGetDownloadRequest | ||
CantGenerateDownloadRequest | ||
DownloadConfigurationError | ||
TooManyCounters |