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Error code

Error message

Potential reason

FtpCouldntRetrFile

There is an issue when trying to connect to your FTP server

We couldn't download your file due to a server connection problem. If access to your FTP server is restricted, you need to either grant Criteo access by making your server publicly accessible ‚ Äì or by whitelisting Criteo‚ Äôs IP address (178.250.0.0/21).

FtpWeirdPassReply

UnableConnect