Troubleshoot errors related to FTP service
This section covers errors specific to FTP/SFTP feed ingestion.
They occur when Criteo can connect to the FTP/SFTP server but encounters issues during file transfer.
Common causes include passive mode misconfiguration or incomplete uploads.
Error code | Error message | Potential reason | How to fix it |
|---|---|---|---|
FtpCouldntRetrFile | FTP failed to retrieve file | File upload not completed or file locked | Ensure the file upload is fully completed before ingestion starts. |
FtpWeirdPassReply | FTP passive mode error | PASV/EPSV misconfiguration | Fix passive mode settings or switch to SFTP if possible. |