Managing user roles | Commerce Growth Help Center

Add a New User

To add a new user, follow the steps:

Log in to your account. If you manage multiple accounts, select the correct account.
From the top menu, go to Account Settings > Team.
Click the Add new user button.
Note: If this button is not clickable or greyed out, you may not have the correct permissions. You need to have admin access to be able to manage users on the account.

Add the new user's professional e-mail address and assign a role.
Note: To add the same user to multiple advertiser accounts simultaneously, use the Select all advertisers option. This will select all advertiser accounts that you’re managing and invite the same user to all of them in one go.
Click Send invitation.
The user will receive an email invitation, and their status on the Team page will show as:
- Pending invitation: Email sent, waiting for the user to accept.
- Expired invitation: The user did not accept the invite within 30 days. They’ll need to accept this invitation before they can start managing the account.

Invitation Actions

You can check the status of the users under the Status column in the Team page. Only Pending or Expired invitations will show up on top of the page, and if the invitation has been accepted, you should see the invited user in the account's user list.

There can be only two actions for pending invitations (click on the three dots next to the status):

Revoke invitation - The invitation that was sent will expire, and the user will not be able to accept it.
Resend invitation - The invitation email will be sent again to the user, in case the previous one was lost.